Terms of Service
TreadPro is a UK-based company, officially registered with Companies House under registration number 15243488. Our mission is to provide fast, reliable emergency mobile tyre fitting services throughout the UK via our website https://treadpro.co.uk/. We are incorporated as a private limited company under the Companies Act 2006, with our registered office located in England.
These general terms and conditions govern all sales of products and services offered by TreadPro to individuals or businesses (hereinafter referred to as “the customer”), whether professional or non-professional, who place an order through phone, email, message, or online via our application or website. These terms form a binding agreement between the customer and TreadPro.
1. Agreement and Acceptance
These terms and conditions apply to all transactions and services offered by TreadPro and form the legal basis for any contract entered into between TreadPro and the customer.
By placing an order through phone, message, email, or our application, the customer agrees to the terms outlined here. Once an order is received, reviewed, and accepted—including verification of all provided details—this constitutes full agreement by both parties.
A written copy of these terms is made available on our website and is also sent to the customer alongside the order confirmation.
The contract is officially formed once TreadPro sends a confirmation of receipt. Customers are required to make payment upon entering the contract.
2. Services and Products
TreadPro offers emergency mobile tyre fitting services across the UK, typically within 90 minutes to 2 hours of order confirmation or payment. Delivery times may vary based on the customer’s location and tyre brand preference.
We supply budget, mid-range, and premium tyres, subject to availability at the time of order. By placing an order, the customer agrees to the product and service details provided.
3. Placing an Order
3.1 Website Access
TreadPro’s website is publicly accessible 24/7 year-round. However, periodic maintenance or unforeseen technical issues may affect availability temporarily.
Orders can be placed by calling our support team, using our mobile application, emailing us, or messaging us directly.
3.2 Customer Reviews
We encourage customers to review our online ratings and feedback to assess our service quality prior to ordering.
3.3 Ordering Channels
Orders can be placed via:
- Phone: 0800 058 4151
- Email: info@treadpro.co.uk
- WhatsApp: 07518 886721
- Our mobile app or website
An order is confirmed once payment is successfully processed. An order confirmation email will be sent immediately.
During order confirmation, the following information must be provided:
- Full name
- Contact number
- Vehicle make, model, and year
- Tyre size
- Number of tyres required
- Wheel locking nut availability
- Current vehicle location (postcode)
- Vehicle registration number
- Payment details
TreadPro reserves the right to deny service or alter eligibility criteria at its discretion.
3.4 Accuracy of Information
Customers are fully responsible for providing accurate details. Any inaccuracies, including incorrect tyre size or postcode, may result in additional charges.
If a wheel locking nut is missing, the customer must notify us. If not informed, any damage caused by forced removal may incur extra fees.
3.5 Product Selection
Customers should specify if they prefer budget, mid-range, or premium tyres. If no preference is provided, we will supply a suitable mid-range or budget tyre based on availability.
3.6 Service Delivery Time
Customers should specify if they prefer budget, mid-range, or premium tyres. If no preference is provided, we will supply a suitable mid-range or budget tyre based on availability.
3.6 Service Delivery Time
Our goal is to provide tyre fitting within 90 minutes to 2 hours after payment. Delays may occur for remote locations or special brand requests.
3.7 Order Cancellation
Cancellations are only accepted within 5 minutes after payment confirmation. After that, cancellations are not permitted due to the emergency nature of our service.
4. Payment Policy
TreadPro accepts payments via debit/credit card, and bank transfer. All card payments are securely processed and protected by 3D Secure protocols. We do not store or have access to card data.
Card payments are processed immediately and are non-reversible. Bank transfers must include the order reference in the payment notes.
5. Ownership and Liability
Ownership of the tyre(s) transfers to the customer upon payment and delivery. TreadPro is not liable for any damage or loss after ownership has transferred.
6. Warranty
TreadPro guarantees product quality and service reliability through the following warranty coverage:
6.1 Treadwear Warranty
Covers premature wear under normal driving conditions. Damage from potholes, reckless driving, or misuse is not covered.
6.2 Workmanship Warranty
We guarantee proper installation. Any issues related to service must be reported promptly for assessment.
Warranty Exclusions:
- Misuse or neglect
- Commercial or racing use
- Cosmetic or sidewall damage
- Tyres altered by unauthorised parties
Warranty Claims:
Claims require proof of service. Tyres may be returned for inspection, and if fault lies with us, shipping and replacement costs will be reimbursed.
7. Limitation of Liability
Neither party is liable for non-performance unless it is a result of gross negligence or fraud. Liability is limited to direct, foreseeable damages.
8. Force Majeure
If unforeseen events beyond either party’s control prevent fulfilment of obligations, the contract may be paused or terminated. Neither party is liable for delays or non-performance caused by such events.
TreadPro.co.uk is committed to delivering reliable emergency tyre services with professionalism and legal compliance. For further inquiries, please contact our support team.